Institute of Public Administration Australia (ACT) Limited

Victor Dominello is a globally recognised leader in public sector transformation and a pioneer of secure, citizen-focused digital identity. His work in creating trustworthy, tech-enabled services earned him a spot on the Okta Identity 25 list of global visionaries. This recognition was celebrated with his image being featured on the Nasdaq Tower in New York’s Times Square.

Key Career Highlights

• Former NSW Minister: As the former NSW Minister for Customer Service and Digital, a world-first role, he led landmark initiatives. He was responsible for one of the world’s first fully digital driver’s licenses. This license is now used by more than 85% of eligible citizens and has a 93% satisfaction rating.
• Global Advisor: Through his role as Co-Founder of ServiceGen, he advises the World Bank on national digital identity and verifiable credentials.
• Leadership Positions: He holds several influential roles. These include Chair of the Services Australia Independent Advisory Board, Senior Advisor to the Tony Blair Institute for Global Change, and Director at the Tech Council of Australia.
• Academic and Research: He serves as a Professor at the University of New South Wales. At the university, he leads the UNSW-UTS Trustworthy Digital Society Hub.

Current Focus

Today, Victor is the CEO of the Future Government Institute, a global hub for leaders working on the next era of governance. He is a sought-after speaker who advises governments and organisations worldwide on service modernisation. He aims to help them deliver measurable results and public value.

He was recently invited to the Treasurer’s Economic Reform Roundtable to participate in the session on “Efficient and high-quality government services, spending and care.”