Laure Yassine
Acting National Manager, Business and Customer Architecture Branch
Services Australia
Laure is the acting National Manager for the Business and Customer Architecture branch in Services Australia. Laure is a systems-thinking leader with a passion for driving customer-centric change and fostering collaboration across government to deliver impactful outcomes for Australians. With expertise in human-centered design and agile methodologies, Laure led the development of Services Australia’s customer strategy and the whole of government Experience Design Principles.
