Institute of Public Administration Australia (ACT) Limited

As Deputy CEO and Chief Customer Officer at Services Australia, I lead a group responsible for optimising, improving and transforming critical services to millions of Australians every day. I have over ten years of senior executive experience in driving technology-enabled business transformation, including digital identity, and strategy in the public sector.

My mission is to apply design, innovation, customer experience, and digital capabilities to transform government services and create positive outcomes for our customers. I have a strong background in agile leadership, digital delivery, and strategy. I am passionate about fostering a culture of collaboration, empowerment, and excellence within Services Australia and across government.