Jacqui Curtis
Chief Operating Officer (COO)
Enterprise Strategy and Corporate Operations (ESCO) group
Australian Taxation Office
Jacqui Curtis is Chief Operating Officer (COO) of the Australian Taxation Office, leading the Enterprise Strategy and Corporate Operations (ESCO) group responsible for the ATO’s key corporate strategy and services functions. As COO, Jacqui ensures the ATO’s planning, governance and risk management approaches are strategic and sensible, and brings together an integrated picture of its people and resource management to ensure the organisation has the right capability and culture to meet its strategic intent. Jacqui’s breadth of knowledge and engagement across the Australian Public Service (APS) provides strength and integrity in the ATO’s corporate positioning, and ensures it is well aligned with broader APS reform measures to deliver a better client and staff experience across the ATO.
Jacqui joined the ATO in September 2013 as Deputy Commissioner, ATO People and was responsible for delivering an enterprise-wide human resource management service, which supports ATO employees by providing an inclusive, sustainable, and accountable workplace. During this time, Jacqui was also responsible for leading the Reinvention Program Management Office and was a key driving force of the change management of this reform.
Prior to joining the ATO, Jacqui was General Manager of the People Capability Division at the Department of Human Services, where she led the department’s leadership, change management, people development, workforce planning and research functions. Jacqui has worked for the Australian Public Service Commission, where she was responsible for delivering integrated people development, SES and APS-wide leadership, change management, strategic recruitment, communications, and learning and development.
Jacqui holds an Executive Master in Public Administration from the Australian National University. She is an Australian Human Resource Institute (AHRI) Board member and Fellow Certified HR Professional, and was Adjunct Professor, University of Canberra from 2018 – 2022.
In October 2019, Jacqui was appointed the inaugural Head of the APS HR Professional Stream.
In 2022, Jacqui received the ‘Award for Excellence in Public Service’ Medal at the Queen’s Birthday Honours.
