Lisa Conway

National manager

People Division

Services Australia

Lisa Conway image

Ms Conway has worked for the Australian Government for the past 17 years in a variety of roles, including service delivery, social work, community engagement, fraud prevention and human resource policy. She is currently a national manager in the People Division at Services Australia. Lisa has been recognised by her agency for her work in improving communications with First Nations customers and also by the APS more broadly for her research and development of the First Nations cultural responsiveness training for social workers. Lisa is a current Sir Roland Wilson Foundation Pat Turner PhD Scholar. Lisa’s PhD research focuses on looking for opportunities to apply cultural responsiveness to policy design and implementation to improve policy effectiveness and make it more culturally safe and responsive for First Nations peoples.

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