Institute of Public Administration Australia (ACT) Limited

The Australian Public Service (APS) is playing an important role in delivering the Australian Government’s response to and recovery from the COVID-19 pandemic. Across all areas and levels of the APS, action is being taken to implement the policies to support the Australian community.

In this special episode of Work with Purpose – A National Perspective, Sharyn O’Neill, WA Public Sector Commissioner and State Recovery Controller, shares her experience and insights on Western Australia’s COVID-19 response and recovery. She reflects on the flurry of the initial response, on the privilege she has felt in supporting the Premier in meetings of the National Cabinet, and on what the crisis has taught her about herself. Discussed in this episode

• The importance of understanding ‘the user experience’ when services go digital.
• The implications of ‘the digital divide’ for regional and remote communities.
• Changing mindsets around different work practices, risk appetite, and accountability.
• Rolling out a partnership approach to COVID-19 with community, business and NFP’s.
• The galvanising experience of working with the National Cabinet.