Work With Purpose

Monday July 1, 2024

ADDRESSing psychosocial hazards at work

Trigger warning: themes of mental and physical abuse

Amaly Khalaf and Dr Steven Munns from the Australian Public Service Commission explore psychological safety in public sector workplaces – from the desk to the frontlines.

Creating workplaces which are both mentally and physically safe is a mission close to Amaly Khalaf’s and Dr Steven Munn’s hearts. On this episode of Work with Purpose, they talk us through how the public sector is working towards this – from exemplary and trustful leadership to processes grounded in evidence.

Amaly, principal psychologist and lead of the APS Mental Health and Suicide Prevention Unit, shines a light on the new ADDRESS program, designed to support public sector agencies and staff in building mentally healthy workplaces. Steven, assistant commissioner, Diversity & Inclusion Branch, then connects this to how psychosocial hazards play out at the frontlines – for example at Centrelink or veteran’s services – and what can be done to support staff exposed to aggressive or abusive behaviour.

Discussed in this episode:

  • the difference between psychosocial and psychological safety
  • types of psychosocial hazards
  • the ADDRESS program
  • service-user violence and aggression
  • reporting psychosocial hazards
  • embedding honest reporting processes.

If you feel distressed during the episode, there is support available to you. Please call Lifeline’s 24/7 support line on 13 11 14 if you need someone to talk to.




Produced in partnership between

Supported by


  • Amaly Khalaf image
    Amaly Khalaf

    Principal Psychologist and Lead
    APS Mental Health and Suicide Prevention Unit (MHSP)
    Australian Public Service Commission

  • Dr Steven Munns image
    Dr Steven Munns

    Assistant Commissioner
    Diversity & Inclusion (D&I) Branch
    Australian Public Service Commission

Our partners

Tier 1 corporate partners
Tier 2 corporate partners
Digital content partner
In-kind partner