Elevate performance. Empower leadership. Enhance outcomes.

Is this course right for you?

Are you a team leader, supervisor or manager striving to bring out the best in your staff? Do you want to enhance your approach to setting expectations, conducting performance reviews, and supporting ongoing development?

This course is ideal for professionals seeking to enhance their capability to manage performance with clarity, fairness, and purpose, whether you’re new to managing people or looking to refine your approach.

Delivery

This course is delivered over two half days using Microsoft Teams.

What you will gain

Effectively managing staff performance is one of the most powerful ways to build team capability, engagement, and retention. This practical workshop equips managers with the skills to create clear expectations, provide growth-focused feedback, conduct meaningful performance evaluations, and support staff development through tailored plans.

You’ll walk away with the tools, strategies and confidence to:

• communicate clear and measurable performance expectations
• deliver feedback that motivates, corrects, and inspires growth
• support goal setting using the SMART framework
• address underperformance and build a culture of accountability
• create individual development plans that unlock employee potential
• foster a culture of continuous improvement and team excellence.

Key topics covered

• Setting clear, transparent, and realistic performance expectations
• Feedback models that support behavioural and performance improvement
• Techniques for fair and objective performance reviews
• Addressing underperformance with professionalism and empathy
• Building development plans tailored to team member strengths and aspirations
• Creating an environment of accountability, recognition and continuous growth.

How you will benefit

For you as a leader:

• Build a key leadership capability often overlooked in time-pressured environments
• Communicate expectations more effectively, reducing ambiguity and improving outcomes
• Enhance your ability to identify and grow talent within your team
• Gain confidence in managing difficult performance conversations constructively
• Develop techniques that contribute to a more motivated, high-performing team.

For your organisation:

• Increased productivity through improved staff clarity, accountability and motivation
• Strengthened leadership pipeline through more capable team leaders
• Better staff retention through meaningful growth and development conversations
• A more positive and proactive workplace culture
• Aligned team performance with strategic organisational outcomes.

If you would like to learn more about this course or our other offerings, please contact the IPAA ACT team at 02 6154 9800 or capability@act.ipaa.org.au.

Courses that do not reach the minimum required participants 14 days before the commencement date will be cancelled with a full refund.

If you work for the federal or ACT public service, or in the broader public-for-purpose sector, you’re most likely already a member of IPAA ACT. Check our membership list if you’re not sure.