Are you a team leader, supervisor or manager responsible for setting expectations, reviewing staff performance and supporting employee development?

This course is designed for managers who want a practical, end-to-end foundation in managing staff performance fairly, consistently and purposefully.

It is ideal if you:

• are new to people management or want to strengthen your performance management approach
• need to set clear expectations, monitor progress and conduct performance reviews
• want to address underperformance early and constructively
• are responsible for setting goals and supporting career development
• need practical tools to build accountability, engagement and capability across your team

This course is particularly suited to managers who need confidence across the whole performance management cycle, not only individual conversations.

Managing performance is more than addressing concerns when they arise. It involves setting clear expectations, gathering evidence, reviewing progress, recognising contribution, addressing gaps and supporting employees to grow.

This practical course builds your capability to manage the full performance cycle. You will explore how to set measurable expectations, conduct objective reviews, address underperformance, establish SMART goals and create development plans that align individual aspirations with team and organisational priorities.

Key topics include:

• the manager’s role in the full performance management cycle
• setting clear, measurable and realistic performance expectations
• aligning individual goals with team and organisational outcomes
• gathering evidence and conducting fair, objective performance reviews
• recognising and managing unconscious bias in performance assessment
• identifying and responding to underperformance
• using smart goals to support accountability and progress
• creating meaningful individual development plans
• supporting staff potential, career aspirations and capability growth
• building a culture of recognition, accountability and continuous improvement

• Set clear, transparent and realistic performance expectations.
• Use feedback models to support behavioural and performance improvement.
• Conduct fair, objective and evidence-based performance reviews.
• Address underperformance with professionalism, empathy and clarity.
• Create development plans tailored to team members’ strengths, goals and aspirations.
• Foster a team environment of accountability, recognition and continuous growth.

Planning to book for a team? A bulk booking discount is available when you register three or more participants or bundle three or more courses.

Many of our courses can also be delivered exclusively for your organisation, either virtually or in person, and tailored to suit your team’s needs. Contact us to discuss your booking and available options.

If you would like to learn more about this course or our other offerings, please contact the IPAA ACT team on 02 6154 9800 or capability@act.ipaa.org.au.