Do you need to provide constructive feedback to staff?

Is this course right for you?

Are you a manager who is responsible for assessing employee performance and setting future goals? Would your work benefit if you could use tools and identify techniques to conduct management conversations more easily?

Delivery

This course is delivered over two full days using Microsoft Teams.

What you will learn

You will leave this course with the skills to manage unconscious bias and provide effective feedback to promote improvement. You will learn how to handle difficult performance conversations and how to lead and respond with empathy.

You will finish this course knowing you can:

• understand the neuroscience behind giving and receiving feedback
• use models to position feedback to promote improvement
• manage different levels of performance, including difficult conversations, to promote positive momentum within the work environment
• plan, gather information, and effectively and constructively summarise employee performance
• create effective development plans with staff that support their goals, potential, and career aspirations
• lead an enabling conversation to support growth and development
• use tools to help shape an effective development plan.

If you would like to learn more about this course or our other offerings, please contact the IPAA ACT team on 02 6154 9800 or capability@act.ipaa.org.au

Courses that do not reach the minimum required participants 14 days before the commencement date will be cancelled with a full refund.

If you work for the federal or ACT public service, or in the broader public-for-purpose sector, you’re most likely already a member of IPAA ACT. Check our membership list if you’re not sure.