Do you need to provide feedback, assess employee performance or help staff set meaningful development goals?

This course is designed for managers who want to lead performance conversations with greater confidence, empathy and clarity.

It is ideal if you:

• are responsible for assessing employee performance and setting future goals
• want practical tools to prepare for and lead management conversations
• need to give constructive feedback that promotes improvement
• want to handle difficult performance conversations more effectively
• are looking to support staff development, potential and career aspirations

If you want to create positive momentum through clearer, more constructive performance conversations, this course is for you.

You’ll build practical skills to lead performance conversations that are clear, fair and focused on growth. The course explores the neuroscience of feedback, how unconscious bias can influence performance judgments, and the communication techniques that help people hear and act on feedback.

Through practical activities, discussion and reflection, you’ll learn how to prepare for difficult conversations, gather relevant information, communicate with empathy and create development plans that support both performance and career progression.

Key topics include:

• recognising and managing unconscious bias in performance discussions
• planning and preparing for performance conversations
• gathering relevant information and summarising performance constructively
• using feedback models to promote improvement
• managing different levels of performance
• handling difficult conversations with empathy and clarity
• setting meaningful goals and expectations
• creating practical development plans
• leading enabling conversations that support growth, potential and career aspirations
• using tools to shape effective development plans

• Understand the neuroscience behind giving and receiving feedback.
• Recognise and manage unconscious bias in performance assessments.
• Use practical feedback models to promote improvement.
• Plan, gather information and constructively summarise employee performance.
• Lead difficult performance conversations with empathy, clarity and confidence.
• Manage performance at different levels to build positive momentum.
• Create effective development plans that support staff goals, potential and career aspirations.
• Lead enabling conversations that support growth and development.

This course is delivered as a one-day interactive workshop and includes practical activities, discussion, reflection and realistic management scenarios. You will have opportunities to practise feedback and performance conversation techniques in a supportive environment.

Planning to book for a team? A bulk booking discount is available when you register three or more participants or bundle three or more courses.

Many of our courses can also be delivered exclusively for your organisation, either virtually or in person, and tailored to suit your team’s needs. Contact us to discuss your booking and available options.

If you would like to learn more about this course or our other offerings, please contact the IPAA ACT team on 02 6154 9800 or capability@act.ipaa.org.au.