Trust and pride in service with the Hon Patrick Gorman MP

Work With Purpose

Monday April 13, 2026

On this episode of Work with Purpose, the Hon Patrick Gorman, Assistant Minister for the Public Service revisits performance, reform, and the future direction of the Australian Public Service.

‘It’s an incredibly patriotic thing to be a public servant’, says Assistant Minister Gorman. At the same time, it requires consistent, positive frontline interactions as well as acting with integrity every day to ensure people continue to put their trust in the public service. So, what’s the minister’s vision for the future?

On this episode, host David Pembroke, CEO of contentgroup and Assistant Minister Gorman dive into growing culturally and linguistically diverse representation at senior levels of the APS, and unpack AI‑driven economic change, climate transition, energy security, misinformation, and more.

They also discuss State of the Service Roadshow, and the importance of celebrating outstanding public sector initiatives, regional and remote service delivery, and engagement across the country through programs such as the Spirit of Service Awards.

Key tips

Competent service matters more than high‑level narratives or messaging. Remain consistent, and respectful in every interaction you have.
Capability uplift needs to continue, this includes more diversity and the senior level. Empower and encourage those with diverse backgrounds.
Use artificial intelligence and digital tools to improve productivity and services, in a secure and ethical way and with strong data governance to maintain public confidence.