Build capability, confidence and performance through better coaching conversations

Course overview

This practical course equips leaders and managers with advanced workplace coaching skills to enhance team capability and performance. Using the GROW model, participants practise techniques such as rapport building, goal setting, reframing, and advanced questioning. Through role plays, reflection, and group activities, they build confidence to coach for performance, development, and collaboration.

Key learnings
  • Develop a coaching mindset and apply advanced skills such as rapport building, reframing, and goal setting.
  • Use the GROW model to coach effectively for performance, development, and team collaboration.
  • Build confidence to lead coaching sessions that inspire growth and strengthen team capability.
Who

APS 5 to EL1 (or equivalent) leaders

Are you a manager looking to take the next step as a leader and coach? This course is ideal if you:

  • want to strengthen your coaching and leadership skills
  • lead direct reports and want to better support their growth, performance and career development
  • need practical techniques to build rapport, ask better questions and guide meaningful conversations
  • want to create stronger team collaboration, ownership and accountability

If your role involves developing people, improving performance or supporting your team to be at their best, this course will help you build the confidence and tools to coach more effectively.

You’ll further develop your workplace coaching skills using practical techniques that can be applied in everyday leadership conversations.

The course explores the coaching mindset and introduces the GROW coaching model in contexts such as performance, development and team collaboration.

  • Understand and apply a coaching mindset in leadership and management contexts.
  • Demonstrate key coaching skills, including rapport building, goal setting, advanced questioning and reframing.
  • Use the GROW model to structure practical coaching conversations.
  • Support performance, development and team collaboration through effective coaching techniques.
  • Recognise above-the-line and below-the-line thinking and use coaching to shift perspective and ownership.
  • Prepare for your next performance, development or team coaching conversation with confidence.

Planning to book for a team? A bulk booking discount is available when you register three or more participants or bundle three or more courses.

Many of our courses can also be delivered exclusively for your organisation, either virtually or in person, and tailored to suit your team’s needs. Contact us to discuss your booking and available options.

If you would like to learn more about this course or our other offerings, please contact the IPAA ACT team on 02 6154 9800 or capability@act.ipaa.org.au.

Leadership

Course details

Dates Coming in 2027

Delivery This course is delivered over four hours using Microsoft Teams

Cost $350

Time 9AM to 1PM

Contact Us

Our partners

Tier 1 corporate partners
Tier 2 corporate partners
Tier 3 corporate partner
OCM
In-kind partner