Do you want to show stakeholders your real value and become more essential to their success?

This course is designed for APS 5–6 and EL1–2 ( or equivalent ) employees who want to grow their influence, contribute more value-adding services, and be seen as a trusted partner by their stakeholders.

It is ideal if you:

• are often brought into conversations too late to shape the outcome
• feel stakeholders see your role through a narrow or outdated lens
• want to strengthen your stakeholder engagement and influence
• need practical ways to shift from service delivery to strategic partnering
• want to demonstrate greater value, alignment and impact across your organisation

Business partnering is no longer just a role. It is a way of working that helps public servants provide better service, stronger enablement and more strategic support to the people and teams they work with.

You’ll explore the what, why and how of business partnering in a public sector context. This practical introductory program will help you become more stakeholder-focused in your thinking, communication, outputs and service delivery.

Across the program, you’ll build deeper organisational insight, understand stakeholder priorities more clearly, and learn how to position yourself as a trusted authority who can influence at any level.

Key topics include:

• the role of business partnering in the modern public sector
• moving from tactical service delivery to strategic partnership
• building deeper stakeholder understanding and organisational insight
• identifying stakeholder objectives, priorities and service needs
• using personality mapping to adapt your communication and engagement style
• demonstrating authority through consultative ways of working
• refining services to better align with stakeholder needs
• using influence and communication to strengthen value and impact
• creating an action plan to apply business partnering behaviours in your workplace

Understand how business partnering can strengthen service, enablement and stakeholder outcomes.

Prepare responses and services that are better aligned to different stakeholder needs and personality profiles.

Conduct more insightful stakeholder conversations.

Identify and interpret stakeholder objectives, priorities and expectations.

Demonstrate the value of your services in helping stakeholders achieve their objectives.

Build deeper organisational knowledge to support stronger service alignment.

Shift from service delivery to peer and strategic partner.

This course is delivered as two half-day digital workshops via Microsoft Teams.

The course includes practical activities, public sector examples, stakeholder-focused exercises, discussion and action planning. You will receive a workshop booklet to record in-business tasks, challenges and next steps.

Planning to book for a team? A bulk booking discount is available when you register three or more participants or bundle three or more courses.

Many of our courses can also be delivered exclusively for your organisation, either virtually or in person, and tailored to suit your team’s needs. Contact us to discuss your booking and available options.

If you would like to learn more about this course or our other offerings, please contact the IPAA ACT team on 02 6154 9800 or capability@act.ipaa.org.au.