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Congratulations to the Winners and Runners Up of the Spirit of Service Awards for 2023!

The winners were announced at the award ceremony at the National Arboretum in Canberra on 8 November 2023. The awards were presented by Katherine Jones PSM, Secretary of the Attorney-General’s Department and President of IPAA ACT.

Photos and a highlights video of the ceremony are available on our event resources page here.

BREAKTHROUGH AWARD

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WINNER

ACT Public Service
European Wasp Control

The ACT Government proactively used data to identify hot spots to bait and trap European Wasps before incursions arise. Together, the team and CoreEnviro Solutions have trapped 1,551 European Wasp queens, preventing an estimated 6.2million wasps impacting the community in 2022.

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RUNNER UP

Australian Digital Health Agency
Provider Connect

The Australian Digital Health Agency developed Provider Connect Australia (PCA) to give health practitioners time back in their days for patient care. PCA enables healthcare services such as general practices and pharmacies to maintain an up-to-date record of their healthcare service details and publish them to stakeholders

LEARNING AWARD

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WINNER

Australian Public Service Commission & Department of Defence
Compassionate Foundations, Suicide Prevention

Compassionate Foundations is a first-of-its-kind public sector suicide prevention eLearning suite that teaches staff about suicide and suicide prevention skills framed around relationships and connection not risk assessment.

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RUNNER UP

ACT Public Service
ACT Government Flexible Work Program

Through an iterative cycle of prototyping and continuous learning commencing in 2015, the ACT Government has normalised flexible and hybrid working for all of its officebased employees.

COMMUNITY ENGAGEMENT

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WINNER

Services Australia
Community Engagement at Fitzroy Crossing Service Centre

Agency staff visited Fitzroy Crossing in July 2022 to meet stakeholders and customers to discuss the design and development of a new service experience. The agency incorporated a respectful engagement approach, a key component to develop a culturally sensitive face to face customer experience.

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RUNNER UP

ACT Public Service
Variations in Sex Characteristics Care Reform

The ACT Government made a commitment in its LGBTIQ+ action plan under the Capital of Equality Strategy, to collaborate with intersex people, human rights organisations and healthcare professionals to form a plan on how prohibition of deferrable medical interventions on intersex people could operate in the ACT. Over the next 3.5 years, the Office of LGBTIQ+ Affairs (the Office) was charged with finding a way to implement the first reform of its kind in the southern hemisphere.

COLLABORATION AWARD

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WINNER

Australian Electoral Commission
2022 Federal Election Secure Telephone Voting Service

Understanding taxation and superannuation concepts, their value and how to participate in the systems is a core life skill that every child deserves to leave school with. The Australian Taxation Office developed simple, accessible (online) and attractive learning products to help primary and secondary teachers deliver these core skills.

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RUNNER UP

Department of Social Services
Implementation of the National Consumer Protection Framework for Online Wagering

The Commonwealth Department of Social Services has led the all-of-government response to online gambling and harm minimisation under the National Consumer Protection Framework for Online Wagering (the National Framework), which for the first time, delivers 10 nationally consistent protections for online gambling consumers.

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HIGHLY COMMENDED

National Indigenous Australians Agency
Territories Stolen Generations Redress Scheme (the Scheme): meaningful and ongoing collaboration to ensure trauma-informed, survivor-centred design and service delivery

The scheme has been built and operates on a strength-based approach underpinned by the principles: safety, transparence and trust, choice, collaboration, and empowerment. Central to the scheme’s success has been ongoing collaboration with Stolen Generations survivors, key stakeholders and government agencies.

KERRY KENNEDY AWARD

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WINNER

National Indigenous Australians Agency
Indigenous Development and Employment Program

The IDEP is a 3-year program for future First Nations leaders in the APS, tailormade to individual needs of participants based on their experience and capability. With 11 partner agencies across the APS, the IDEP has established itself as a flagship leadership program.

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