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Congratulations to the Winners and Runners Up of the Spirit of Service Awards for 2021-22!

The winners were announced at the inaugural Award Ceremony at the National Arboretum in Canberra on 12 May 2022. The Awards were presented by Katherine Jones PSM, Secretary of the Attorney-General’s Department and President of IPAA ACT.

More information on the Winners and Runners Up can be found in the official booklet here. Photos and a highlights video of the Ceremony are available on our event resources page here.

BREAKTHROUGH AWARD

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WINNER

Department of Foreign Affairs and Trade

Australian Passport Office: Visible Digital Seal (VDS) Solution for the Australian International COVID-19 Vaccination Certificate (ICVC)

To enable international travel, the Australian Passport Office (APO) designed and delivered the back-end solution for Australia’s International COVID-19 Vaccination Certificate (ICVC). The ICVC is secure, interoperable, and trusted by border authorities around the world. It is world-leading in its use of Visible Digital Seals (VDS) technology for digital authentication.

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RUNNER UP

Australian Digital Health Agency

COVID-19 Vaccination Dashboard

The COVID-19 vaccination dashboard was launched on 25 November 2021 in My Health Record (MHR) to provide consumers easy access to information that is relevant to the COVID-19 vaccination journey in one place. This includes proof of vaccination, COVID-19 test results and related health information.

COLLABORATION AWARD

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WINNER

Australian Bureau of Statistics and the Australian Signals Directorate

2021 Census: building trust and partnerships to achieve excellence in cyber security

The 2021 Census Digital Service (CDS) was arguably not just Australian Government, but Australian society’s largest online event. The CDS provided a smooth, easy digital experience that counted over 20 million people, while repelling close to 1 billion cyber-attack attempts. The CDS exemplified public-private partnerships and government collaboration.

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RUNNER UP

Services Australia and the Australian Taxation Office

myGov Linking: ATO and Services Australia Collaboration

The Australian Taxation Office (ATO) and Services Australia collaborated to achieve positive outcomes for customers experiencing problems linking their myGov accounts to the appropriate member services. This work commenced at a time of significant customer need for government services, including demand drivers: COVID-19 Disaster Payment, Tax Timepeak, and the COVID Vaccination Certificate.

COMMUNITY ENGAGEMENT

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WINNER

Department of Social Services

Development of Australia’s Disability Strategy 2021-2031

The Department of Social Services (DSS) led the development of Australia’s Disability Strategy (the Strategy) collaboratively across all governments and disability community. The Strategy launched with significant funding and new features that people with disability said were lacking in the previous Strategy. The disability sector released public statements praising the Strategy and its genuine engagement with people with disability.

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RUNNER UP

Australian Radioactive Waste Agency

Australia’s 40-year challenge to achieve community support for Australia’s first radioactive waste management facility.

Establishing and maintaining social licence in a small rural community, while continuing to build broader awareness and support, was central to solving Australia’s 40-year challenge of acquiring a site for the first ever National Radioactive Waste Management Facility (NRWMF).

LEARNING AWARD

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WINNER

Australian Taxation Office

Tax Super & You and Paying It Forward schools’ learning products

Understanding taxation and superannuation concepts, their value and how to participate in the systems is a core life skill that every child deserves to leave school with. The Australian Taxation Office developed simple, accessible (online) and attractive learning products to help primary and secondary teachers deliver these core skills.

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RUNNER UP

National Indigenous Australians Agency

Footprints – The National Indigenous Australians Agency’s cross-cultural competency learning program

The Footprints Program is the National Indigenous Australian Agency’s (NIAA) flagship cross-cultural learning and professional development initiative. It aims to ensure the NIAA’s staff continually and actively enhance their cross-cultural knowledge and understanding, including of Indigenous Australian peoples, their cultures and histories.

KERRY KENNEDY AWARD

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WINNER

Royal Australian Mint

Donation Dollar – a world-first initiative to inspire and cultivate the collective spirit of generosity in all Australians

The Donation Dollar is a circulating coin displaying the words ‘Give to help others’, providing daily reminders to Australians to donate to those in need. The initiative encourages Australians to find a Donation Dollar in their change and donate it to a charity or those in need.

IPAA congratulates all of the finalists in the 2021-22 Awards! More details on nominations for the 2022-23 Awards will be announced soon!

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